Terms of Use

1. Identification and Contact

Chattie is a LinkedIn B2B conversation automation SaaS platform developed and operated by:

The company is hereafter referred to as "Chattie," "we," or "the Company."

2. Acceptance of Terms

When creating a Chattie account, the User must check an acceptance box on the registration screen, confirming they have read and fully agree to these Terms of Use and to the Privacy Policy. Acceptance is recorded with the date, time, IP address, and version of the documents accepted, constituting proof of agreement.

If you are contracting on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these terms. If you disagree with any clause, do not use Chattie.

These terms constitute a binding contract between you (hereafter "User" or "Customer") and Chattie.

3. Service Description

Chattie is a platform that allows the User to:

• Connect their LinkedIn account via an authorized integration with an approved provider;
• Import and qualify lead lists (via CSV, LinkedIn Search, or Post Engagement);
• Create and manage outreach campaigns with automated message sequences;
• Operate in Autopilot mode (AI sends automatically) or Copilot mode (human approval before sending);
• Test messages in the Sandbox before launching campaigns;
• Manage conversations in a unified Inbox;
• Configure AI Agents with customizable prompts;
• Track campaign performance metrics.

Chattie is a commercial prospecting support tool. The User is solely responsible for the content of messages sent, for the selection of recipients, and for ensuring their commercial activities comply with applicable law.

4. Eligibility and Registration

4.1 Chattie is intended exclusively for individuals or legal entities using the platform for legitimate B2B commercial purposes. Use for harassment, spam, fraud, illegal activities, or any practice that violates LinkedIn's terms of service is prohibited.

4.2 To create an account, you must:

• Be at least 18 years of age or have full legal capacity;
• Provide true, accurate, and up-to-date information during registration;
• Maintain the confidentiality of your access credentials.

4.3 You are responsible for all activities conducted under your account. In case of unauthorized access, notify us immediately at hello@trychattie.com.

4.4 Chattie reserves the right to refuse registrations or terminate accounts, notifying the User of the general reason for the decision, especially in cases of violation of these Terms.

5. Plans and Payments

5.1 Paid plans. Chattie operates exclusively on a paid subscription model. Available plans, with their respective features and prices, are described on the Pricing page at trychattie.com. Prices may be updated with 30 days' prior notice.

5.2 Billing. Payment is processed on a recurring basis (monthly or annual, as per the contracted plan) via an approved payment processor. By providing payment details, you authorize automatic charges on the contracted billing cycles.

5.3 Non-payment. Non-payment will result in suspension of access after 7 (seven) days of delinquency. The User's data will be preserved for an additional 30 (thirty) days, after which it may be permanently deleted.

5.4 Cancellation. The User may cancel their subscription at any time through the settings panel or by contacting support at hello@trychattie.com. Cancellation takes effect at the end of the already-paid period — there are no partial refunds for unused periods, except as required by applicable consumer protection law.

5.5 Right of withdrawal. Users who contract the service remotely may request cancellation and a full refund within 7 (seven) calendar days of the first paid subscription, in accordance with applicable consumer protection regulations.

5.6 AI credits. Each plan includes a volume of AI usage credits (message generation by the AI Assistant). Monthly limits are described on the Pricing page. Unused credits do not carry over between billing cycles.

6. LinkedIn Integration

6.1 The LinkedIn connection is established through an approved integration provider. Chattie does not store your LinkedIn password.

6.2 Usage limits. Chattie operates within LinkedIn's recommended usage limits (approximately 25–50 connection requests/day and up to 80–100 messages/day per account). The User acknowledges that:

• These limits may vary depending on the LinkedIn account type (basic, Premium, Sales Navigator);
• LinkedIn may change its policies at any time, independently of Chattie;
• The risk of restriction, suspension, or banning of the LinkedIn account lies with the User.

6.3 Chattie adopts best practices to minimize the risk of LinkedIn restrictions but does not guarantee exemption from LinkedIn penalties. Chattie is not liable for bans, suspensions, or restrictions imposed by LinkedIn on the User's account.

6.4 By using Chattie to send messages and connection requests, the User declares awareness of and agreement with LinkedIn's Terms of Service and assumes full responsibility for the use of their account.

7. Artificial Intelligence

7.1 Chattie uses large language models (LLMs) to generate outreach messages, qualify leads, and provide Sandbox suggestions. This processing is performed through specialized AI providers, as described in our Privacy Policy. Lead qualification and message generation involve automated decisions about third-party data — the User is informed about this mechanism and about the rights of affected data subjects in Section 8-A of the Privacy Policy.

7.2 The User acknowledges that:

• AI-generated content may contain inaccuracies, errors, or inadequacies;
• It is the User's responsibility to review, adjust, and approve messages before sending (especially in Copilot mode);
• Chattie is not liable for damages resulting from AI-generated messages that were not properly reviewed by the User.

7.3 User information (product prompts, offer data, campaign settings) is processed by AI infrastructure exclusively for message generation. Consult our Privacy Policy for details on this processing.

8. Lead Data and Responsibility for Processing

8.1 The User is the data controller for their leads and prospects. Chattie acts as a data processor under applicable data protection law with respect to such data. This relationship is formally documented in the Data Processing Addendum (DPA), which constitutes Annex I of these Terms and is accepted jointly by the User at the time of registration.

8.2 When importing lead lists (via CSV, LinkedIn Search, or Post Engagement), the User declares:

• Having a legal basis for processing the imported data;
• Using the data exclusively for legitimate B2B commercial prospecting purposes;
• Not importing data from individuals who have opted out of being contacted;
• Complying with applicable data protection laws regarding the processing of third-party data.

8.3 Chattie reserves the right to suspend accounts using the platform for spam, harassment, or violation of third-party privacy.

9. User Obligations and Responsibilities

The User agrees to:

• Use Chattie exclusively for lawful and legitimate purposes;
• Not use the platform to send misleading, fraudulent, offensive, or illegal messages;
• Not attempt to circumvent, disable, or interfere with platform security mechanisms;
• Not reverse-engineer, decompile, or extract Chattie's source code;
• Not resell, sublicense, or transfer platform access to third parties without express authorization;
• Not use external scripts, bots, or automations that interfere with Chattie's operation;
• Keep registration data up to date.

9.1 Anti-spam compliance. The User is responsible for ensuring that messages sent through Chattie comply with all applicable anti-spam and commercial communications regulations in their jurisdiction. Using the platform to send spam or abusive communications constitutes a violation of these Terms and will result in immediate account termination without refund.

10. Intellectual Property

10.1 All elements of Chattie — including software, design, brand, text, interface, features, and methodologies — are the exclusive property of TLA Digital LTDA and protected by applicable intellectual property law.

10.2 Contracting Chattie grants the User a non-exclusive, non-transferable, and revocable license to use the platform during the active subscription period, exclusively for the purposes described in these Terms.

10.3 The User retains ownership of all content they enter into the platform (prompt texts, offer data, lead lists). By entering such content, the User grants Chattie a limited license to process it for the purpose of providing the contracted service. Chattie will not use this content to train AI models or for purposes unrelated to service delivery to the User.

11. Availability and SLA

11.1 Chattie will use commercially reasonable efforts to keep the platform available. However, it does not guarantee uninterrupted availability (100% uptime).

11.2 Scheduled maintenance will be communicated at least 24 hours in advance via email or the platform dashboard. Emergency maintenance may occur without prior notice.

11.3 Chattie is not liable for unavailability caused by third-party provider failures or force majeure events beyond the Company's reasonable control, including: natural disasters, internet infrastructure failures, third-party platform policy changes, and government actions.

12. Limitation of Liability

12.1 To the maximum extent permitted by applicable law, Chattie will not be liable for:

• Lost profits, loss of business opportunities, or indirect damages;
• LinkedIn account bans or restrictions imposed by LinkedIn itself;
• Failures of third-party providers that are part of the service infrastructure;
• Damages resulting from the User's misuse of the platform;
• Specific commercial results (response volume, scheduled meetings, revenue generated).

12.2 Chattie's total liability to the User, for any cause, shall be limited to the amount paid by the User in the 3 (three) months preceding the event giving rise to the claim, except where applicable mandatory consumer protection law provides otherwise.

12.3 Chattie is a commercial support tool. Results depend on multiple factors beyond the Company's control, including list quality, message quality, target market, and timing.

13. Termination

13.1 Chattie may suspend or terminate the User's access, at any time and without prior notice, in the event of:

• Violation of any clause of these Terms;
• Fraudulent or illegal use of the platform;
• Delinquency exceeding 30 days;
• Activity that causes harm to Chattie, third parties, or the integrity of the platform.

13.2 In the event of termination for User violation, no refund of amounts already paid will be issued.

13.3 The User may close their account at any time. After cancellation, data will be retained for 30 days and then deleted pursuant to the Privacy Policy.

13.4 Data export before closure. Before permanent account closure, the User may request an export of their data — including campaigns, lead lists, agent configurations, and conversation history — in a structured format (CSV and/or JSON), by emailing hello@trychattie.com. Chattie will process the request within 15 (fifteen) business days. After the 30-day retention period stated in clause 13.3, the export will no longer be available.

14. Changes to Terms

Chattie may update these Terms at any time. Material changes will be communicated by email and/or platform notification at least 15 (fifteen) days in advance. Continued use of the platform after the notification period constitutes acceptance of the changes. The complete version history is available at trychattie.com/legal/changelog — the version applicable to the User is the one in effect on the date recorded at registration acceptance.

15. General Provisions

15.1 Governing law. These Terms are governed by the laws of the Federative Republic of Brazil.

15.2 Jurisdiction. The courts of the district of São Paulo, State of São Paulo, Brazil, are elected to resolve any disputes arising from these Terms, with the parties waiving any other jurisdiction, however privileged.

15.3 Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Addendum (Annex I), constitute the entire agreement between the parties regarding the use of Chattie.

15.4 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.5 Additional regulatory compliance. Chattie operates in compliance with the Brazilian Internet Civil Framework (Lei nº 12.965/2014) and its regulations, including provisions on transparency in automated personal data processing (Art. 7, VIII) and liability of internet application providers (Arts. 18–21).